Privacy Policy – Awaken
At Awaken, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, awakeninuk.com, or make a purchase through our online store powered by Shopify.
If you have any questions about this policy or wish to exercise your data rights, please contact us at info@awakeninuk.com.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following information:
Personal details such as your name, email address, postal address, and phone number.
Payment information including card or other payment method details processed securely by Shopify.
Order information including products purchased, shipping details, and order history.
Device and browsing data such as IP address, browser type, and how you interact with our website (through cookies and similar technologies).
2. How We Use Your Information
We use your personal information to:
Process and fulfil your orders, including shipping and customer support.
Communicate with you about your purchases or account.
Improve our website, products, and customer experience.
Comply with legal and regulatory obligations.
Protect our rights, our customers, and our business operations.
3. Sharing Your Information
We share your personal information only when necessary to operate our business:
With service providers such as Shopify (which powers our store), payment processors, and delivery partners like Royal Mail ,DPD. You can read Shopify’s privacy policy here: https://www.shopify.com/legal/privacy.
For analytics and website improvement, we may use trusted tools that help us understand how customers use our site, without collecting personally identifiable data.
When required by law, we may disclose information to government or regulatory authorities if legally obliged to do so.
We do not sell, rent, or trade your personal information to third parties.
4. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, understand site performance, and remember preferences.
You can manage or disable cookies at any time through your browser settings. Please note that some website features may not function properly if cookies are disabled.
5. International Data Transfers
As we operate from the United Kingdom and use Shopify’s platform, your data may be transferred and processed outside the UK or European Economic Area (EEA), including in Canada or the United States. Shopify ensures that such transfers comply with applicable data protection laws.
6. Data Retention
We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. For example, we retain order records unless you request deletion.
7. Your Rights
Under UK and EU data protection laws, you have several rights regarding your personal information:
Access – to request a copy of the personal data we hold about you.
Correction – to update or amend any inaccurate or incomplete information.
Deletion – to request that we delete your personal data when it’s no longer needed.
Restriction – to limit how we use your data in certain situations.
Objection – to object to specific uses of your data, such as direct marketing.
Data Portability – to request your data in a structured, machine-readable format.
To exercise these rights, please email info@awakeninuk.com, and we will respond in accordance with applicable data protection laws.
8. Data Security
We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, disclosure, or misuse. All transactions are processed securely through Shopify’s encrypted systems.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The most recent version will always be available on our website, with the effective date clearly stated below.
Last updated: [11/06/2025]